On call summary template
Handbook
How we work
On call summary template
Date: MM/DD/YY-MM/DD/YY
Notable incidents:
- [<open/resolved>] <details of the incident including who was impacted. what you did to mitigate/patch the issue>
- Action items:
- <what can we do to prevent this from happening in the future?>
Notable support:
- [Customer company name] <details of the support inquiry>
- Action items:
- <what actions should be taken/has been taken to resolve this>
- <what can we do to prevent this from happening in the future?>
Comments:
<Any comments you have from your on call shift. Were there any pain points you experienced, etc?>
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